MDIndia Health Insurance TPA Private Limited
Registration No. 005 valid till 20/03/2020
Period Of Certification : 21/03/2017 to 20/03/2020
Toll Free Customer Care No.: 1 800 233 11 66 / Toll Free Cashless No.: 1 800 233 45 05
UAN Fax No.: 1 860 233 44 49 /    Email ID: customercare@mdindia.com / authorisation@mdindia.com
For Senior Citizen: 020-25300126 /    Email ID: seniorcitizen@mdindia.com
GRIEVANCE HANDLING POLICY

If you are not satisfied with the resolution provided to you, we would Request you to send your concern to the following channels in the order mentioned below. grievance@mdindia.com


Vision paper on GRIEVANCE Handling:
  1. As we are dealing with human lives there will always be difference between perspective and delivery.
  2. We strictly follow the motto of "Customer satisfaction leads to long term relation and business"
  3. The customer can send the grievance to us via E-mail / Fax / courier or provide information through our web site.

The process to address a grievance will be as follows:
  1. All GRIEVANCE will be acknowledged within 24 hours.
  2. All couriers and fax will be answered /acknowledged from the respective Regional / Branch office.
  3. All GRIEVANCE from walk in customers at branches will be acknowledged right away.
  4. Based on the type of grievance we will provide a solution within 7 working days.



Process Flow of Grievance