Contact Us

A Telephonic Information Resource is offered to all our customers. This Facility is operational 24/7 , 365 days a year to assist customers with Information on Network Hospitals, Status of Enrollment, Claims, Payment Details or any other general information on our Toll Free Numbers mentioned below:

Name of Department Email ID Toll Free Numbers Fax Numbers
Cashless authorisation@mdindia.com 1800-209-7800 1860-233-4449
Non- Cashless customercare@mdindia.com 1800-209-7777 NA
SAIL sail@mdindia.com 1800-266-5599 NA
LIC customercare@mdindia.com 1800-209-7600 NA
BPCL/IBA customercare@mdindia.com 1800-266-5690 NA
RBI/MRHFL customercare@mdindia.com 1800-266-5692 NA
Persistent System Ltd customercare@mdindia.com/persistent@mdindia.com 1800-266-0669 NA
Air India / Air India Express mediclaim.airindia@mdindia.com/mediclaim.aiexpress@mdindia.com 1800-210-6869 NA
AIASL_AIESL/AISATS aiesl@mdindia.com/aiasl@mdindia.com/aisats@mdindia.com 1800-210-6878 NA
TIAA/Teva tiaahealth@mdindia.com/teva@mdindia.com 1800-210-6862 NA
TATA Powers mediclaim.tpwodl@mdindia.com 1800-267-9979 NA

Helpline No : 020-66381101

For Senior Citizen : 020-25300126 (09:00 AM – 06:00 PM)

E-mail : seniorcitizen@mdindia.com

MDINDIA Grievance Escalation Matrix
MDIndia Grievance Escalation Matrix for Reimbursement
Escalation Level Contact Person Name Designation Contact Number Email ID
Level 1 Grievance Cell NA 020-25300128 grievance@mdindia.com
Level 2 Abhijeet Vishnu Wadmare Executive 7058036068 grievance@mdindia.com
Level 3 Shabnam Gupta Group Leader 7709189862 shabnam.g@mdindia.com
Level 4 Ms. Jinnu Bhaskaran Sr. Manager NA jbhaskaran@mdindia.com
MDIndia Grievance Escalation Matrix for Cashless
Escalation Level Contact Person Name Designation Contact Number Email ID
Level 1 Rohit Bapu Jadhav Group Leader 8956338253 contact@mdindia.com
Level 2 Prince Koyal Assistant Manager 7249291752 pkoyal@mdindia.com
Level 2 Daniel J Ratnam Deputy Manager 8956557183 dratnam@mdindia.com
Level 3 Ms. Jinnu Bhaskaran Sr.Manager NA jbhaskaran@mdindia.com
Address :
Head Office & Regd.Office

S. No. 46/1, E-space, A-2 Building, 3rd floor, Pune Nagar Road, Vadgaon Sheri, Pune: 411014, Maharashtra,India

Tel : +91-(020)25300000